Selling conditions 2017-07-11T03:43:58+00:00

General selling conditions

Hereunder one selling conditions. They apply to orders than on our website www.lucia

  1. With respect of Italian and international laws for growth cross-border, trade expetially in e-commerce for artistic articles certified by Lucia Sarto.
  2. To execute an order you will be requested on some data of which you will be responsible. You will declare that you will not act for commercial or enterprise new rial purpose.
  3. You will garatee to have visioned the general condition of sails. Processing of personal data and to accept.
  4. We reserve the right to make, without adequate notice, changing of general condition of sales, for this reason we advice to read before ordening.

If you desire to make a purchase, it is not necessary to register in our website. If you decide all you do insert the necessary data, you will recive an e-mail of confermation of registration, and summary of data.

The moment you will submit your order, just follow out instructions in our site, we will consider accepted our general conditions of sale. You will recive an e-mail with a summery of purchase.

For every article we furnish a detailed descripions with images and technical data, if you have any questions write an e-mail to We will reply shortly.

The prices are Sale  Tax included.
In the trolley you will find indicated cost of delivery relative to goods and cost to pay clearly shown. We reserve the right to make, without adequate notice, changes to prices of products. In case of modified prices successively ordered, prices will be applied at the date of order.

Orders can be pay by Paypal or Credit Card direct to our sito. We accept, by previous agreement via e-mail on an anticipated bank draft, Paypal  and Credit Card. In this case the information of financial payments (card number, pin code etc.) will be posted on Paypal cripted protocol. We of   will have no access to these sensible information

Enclosed in package you will find fiscal documents accompanying goods purchased.

We deliver world wide. Cost of delivery is based on special tariffs in accordance with our trusted couriers will be specified at the compilation of order form. The full total will be calculated in  a clear way. The time of delivery varies due to the article chosen, delivery varies of 8 (eight) working days., eccept on clothing orders done commission.  If package arrives in a clear damaged condition we suggest to open in front of courier to check damage. We suggest you sign with “reserve” the delivery note and add for example “open damage. etc

Eventual complaints can be sent to our e-mail within TEN (10) days on receiving the goods, must have all the details. We will answer as soon as possible and will do everything  in our ability to satisfy you.
We inform you that at the worst dispute the UE has introduced a platform that helps to  settle the matter.

The Client to effectuate the returned goods will have to contact e mail info. artstudio       Lucia Sarto and notify your intention of returned goods and relevant order number and code of the product that wants to be returned. The goods have to be returned within 7 days from the date of consignment. The cost of consignement is paid by client. We recommend the use of the same courier and the same package.Lucia Sarto Art Studio will not be responsible  for the reimbursement or compensation of the goods returned that have been lost, stolen or damaged, Lucia Sarto Art Studio will reimburse thr client quickly and within thirty days (30 ) on receiving the returned goods, we will send an E-mail of notification once the reinbursment is carried out.Lucia Sarto Art Studio reserve the right to refuse the returned goods that don’t result in conform to the original. The good don’t have to the worn, washed or altered and do not have to have sign of usage.Each item must be returned with labels, original packaging inclusive of documentation and damage alterations, to limit the damage to the original.e would suggest a second box to paste the sender’s address , please avoid to stick adhesive on the original product.

The contracts completed in Italy are subject to the Italian Law.